Careers

The Business Systems Support Specialist provides comprehensive support and is the subject matter expert for IT business applications, serving as the primary liaison between end-users and IT to ensure the applications meet the needs of the business, and users can perform their roles efficiently and effectively.

Key Responsibilities:

• Provides comprehensive technical and end-user support including resolution of more complex issues for Microsoft Business Central (BC), Customer Engagement (CE), and other third-party cloud applications (40%)
• Executes regression, integration, and performance testing (20%)
• Monitors system performance and manages EDI platforms, identifies areas for improvement, and resolves data and configuration issues (20%)
• Manages and prioritizes defects and enhancement requests (10%)
• Research and continuing education (10%)

Required Skills and Experience:

• BA or BS in information technology, computer science or related field; or equivalent combination of education, experience, and training
• 3+ years experience supporting ERP and CRM systems; Microsoft Business Central (BC) and Customer Engagement (CE) certification and/or experience preferred
• Strong understanding of cloud-based application environments
• Experience with SQL, Power BI, and other reporting tools a plus
• Strong communication skills and customer service mindset with the ability to relate and communicate with all levels within an organization as well as external vendors, customers, and partners
• Continuous improvement mindset and the ability to quickly switch gears in a rapidly changing and highly variable business environment
• Excellent problem-solving, troubleshooting, analytical skills
• Ability to work independently and as part of a team

Compensation and Benefits:

The target hiring range for this position is: $70,000 - $90,000 per year. Compensation is based on a variety of relevant factors, including prior work experience, skills, professional qualifications, and internal pay equity.

Our benefits include:

• Medical, dental, vision, life, and disability insurance
• 401(k) retirement plan with 3% company contribution
• 15 vacation days, 5 sick days, and 10 holidays annually
• Community outreach opportunities and 40 hours of paid volunteer time per year
• Career development opportunities, employee referral bonus, and frozen food reimbursement

Please click the blue "Apply Now" link below to be directly to our Applicant Tracking System to submit a resume and letter of interest to be considered for this position.

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